Frequently Asked Questions
Everything you need to know about shopping at Planet Caravan.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Yes, Planet Caravan ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products covered by a warranty?
All products sold by Planet Caravan come with a standard 1-year manufacturer's warranty against defects. If you experience an issue with your item, please reach out to our warranty department.